Retail Advice & Best Practice
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Oct- 2018 -5 OctoberAnalysis
Innovation in retail: who’s your money on?
No business is immune from the potentially fatal consequences of relying on ‘business as usual’. The recent fates of household…
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3 OctoberAdvice
How to ensure a connected customer journey
Today’s customers know nothing of boundaries. They want to buy anything, anytime, anywhere, and often use multiple channels to shop…
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1 OctoberAdvice
Online retailers and the battle for e-commerce customer experience
The digital experience is becoming increasingly integral to the retail industry, and with the holiday period on the horizon, it’s…
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Sep- 2018 -25 SeptemberAnalysis
The future’s bright, the future’s automation?
Last month high street stalwart Marks & Spencer (M&S) announced plans to overhaul its customer services department with an AI…
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21 SeptemberAdvice
Customer security and trust will lead to better growth
The importance of customer data to retail brands cannot be overstated, especially when petabytes worth of personal information is gathered…
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19 SeptemberAdvice
How retailers can harness Halloween to drive engagement
Each year Halloween generates a huge amount of hype among consumers, making it a pivotal holiday for retailers. Indeed, Halloween…
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14 SeptemberAnalysis
The new Debenhams branding might be ‘joyous’ – but is the in-store experience?
This is a pivotal moment for department stores. The ongoing House of Fraser (HoF) crisis has shown the perils of…
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13 SeptemberAnalysis
How Wesfarmers’ takeover strategy almost sent Homebase ‘down under’
There are few home comforts for Homebase right now. The DIY chain confirmed on August 31 that it will close…
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4 SeptemberAdvice
How retailers can turn the store of the future into a reality
The face of retail is rapidly changing with a significant increase in online shopping and reduced footfall in high-street stores.…
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Aug- 2018 -28 AugustAdvice
How to win customer loyalty
Retail today is nothing like the shops we visited 30, 20 or even 10 years ago. Not only is much…
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