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Analysis
The new Debenhams branding might be ‘joyous’ – but is the in-store experience?
This is a pivotal moment for department stores. The ongoing House of Fraser (HoF) crisis has shown the perils of…
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Comment
The irreversible effect of technology on shopping
The world of retail has been fast-tracked into the digital age, thanks to the internet and e-commerce. Sales online have…
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Supermarkets
Asda axes price guarantee
Asda has announced it is to abandon its price guarantee, which saw shoppers refunded the difference if a competitor sold…
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Economy
August high street sales one of ‘worst on record’ as shoppers steer clear
August high street sales have been described as “one of the worst on record” by accountancy and business advisory firm…
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Clothing & Shoes
Boden reports strong sales increase of 13%
Lifestyle retailer Boden has reported a 13% rise in sales for the year ending December 2017 due to an increase…
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High Street
UK consumer confidence jumps three points in August to -7
The GfK’s long-running consumer confidence index showed an increased of three points to -7 in August 2018. The index which…
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Advice
Taking the uncertainty out of the customer experience
In an age of GDPR and with the increasing threat of fraud, customers don’t just need to trust retailers to…
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Online & Digital
Online delivery volumes defy expectations in July
Online retail parcel delivery order volumes were up 15.2% year-on-year in July, according to the latest data from the IMRG…
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Advice
The four pillars of expert customer service in fashion retail
According to the Business of Fashion report, fashion retailers face three main challenges in 2018. First, they’re facing economic challenges…
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M&A
Moonpig owner acquires Dutch gift retailer
Photobox Group, the parent company of card and gift retailer Moonpig, has acquired Dutch online cards and gifting retailer Greetz.…
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