Marks and Spencer
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Sep- 2018 -25 SeptemberAnalysis
The future’s bright, the future’s automation?
Last month high street stalwart Marks & Spencer (M&S) announced plans to overhaul its customer services department with an AI…
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Aug- 2018 -22 AugustSupermarkets
Retailers commit to support farmers during drought
The NFU has reached out to the UK’s top nine supermarket retailers to express the difficulties farmers and growers are…
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17 AugustHigh Street
Marks and Spencer replaces switchboard staff with AI
Marks and Spencer will be replacing its call centre employees with AI technology, cloud communications platform Twilio has announced. The…
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16 AugustAdvice
How the theory of evolution will be the difference-maker for retailers
An estimated 9,500 retail shops are due to close this year and according to The Centre for Retail Research, 20,000…
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14 AugustHigh Street
Asda, Argos, Sainsbury’s and M&S sign up for ‘Purple Tuesday’
‘Purple Tuesday’, the UK’s first day dedicated to ‘accessible’ shopping, will take place on 13 November and will see retailers…
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Jul- 2018 -30 JulyHigh Street
Marks and Spencer partners with Decoded to launch ‘Data Academy’ for staff
Marks and Spencer has announced it has partnered with technology specialists Decoded to create the world’s first ‘Data Academy’ in…
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24 JulyHigh Street
Marks and Spencer partners with Founders Factory to invest in retail startups
Marks and Spencer and Founders Factory have partnered for the launch of Founders Factory Retail, a joint venture focused on…
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19 JulyHigh Street
‘Phantom hours’ costing UK businesses £37m a week
A survey of shift workers in the retail, hospitality and leisure industries has found staff to be overstating their working…
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18 JulyDepartment Stores
M&S partners with Octopus Energy to challenge ‘Big 6’ providers
Marks & Spencer and Octopus Energy have announced a new strategic partnership to supply energy and services under the M&S…
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12 JulyHigh Street
Usdaw calls for ‘proper’ staff representation amid M&S store closures threat
Shopworkers’ trade union Usdaw has renewed its call for recognition as the union for M&S staff, after the company’s chairman…
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