Marks and Spencer

How the ‘customer experience’ can improve inclusivity in-store

Next month, a number of British retailers including Asda, Marks and Spencer, Sainsbury’s, Barclays and Argos will be coming together…

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MPs launch inquiry into top fashion retailers

Some 10 of the UK’s leading fashion retailers have been asked to submit evidence on the steps being taken to…

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How can ecommerce brands make the most of the sharing economy?

Not so long ago, the idea of renting out our homes to strangers, leasing clothing from brands or even sharing…

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M&S launches checkout free ‘Mobile, Pay, Go’ service

Marks and Spencer has launched a new “checkout free” service called ‘Mobile, Pay, Go’ at six London stores ahead of…

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The future’s bright, the future’s automation?

Last month high street stalwart Marks & Spencer (M&S) announced plans to overhaul its customer services department with an AI…

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Retailers commit to support farmers during drought

The NFU has reached out to the UK’s top nine supermarket retailers to express the difficulties farmers and growers are…

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Marks and Spencer replaces switchboard staff with AI

Marks and Spencer will be replacing its call centre employees with AI technology, cloud communications platform Twilio has announced. The…

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How the theory of evolution will be the difference-maker for retailers

An estimated 9,500 retail shops are due to close this year and according to The Centre for Retail Research, 20,000…

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Asda, Argos, Sainsbury’s and M&S sign up for ‘Purple Tuesday’

‘Purple Tuesday’, the UK’s first day dedicated to ‘accessible’ shopping, will take place on 13 November and will see retailers…

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Marks and Spencer partners with Decoded to launch ‘Data Academy’ for staff

Marks and Spencer has announced it has partnered with technology specialists Decoded to create the world’s first ‘Data Academy’ in…

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