Marks and Spencer

Digital-first retailers cannot overlook payments

Despite the retail industry being worth £366bn to the UK in 2017, the traditional high street has struggled this year.…

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Marks and Spencer sales fall

M&S’ group revenue has dropped by 3.1% to £4,966.9m in its half-year results to the year ending 15 September 2018.…

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Marks and Spencer half-year profits expected to drop

M&S is expected to report a double-digit drop in its half-year profits next week, according to predictions by City analysts.…

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How the ‘customer experience’ can improve inclusivity in-store

Next month, a number of British retailers including Asda, Marks and Spencer, Sainsbury’s, Barclays and Argos will be coming together…

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MPs launch inquiry into top fashion retailers

Some 10 of the UK’s leading fashion retailers have been asked to submit evidence on the steps being taken to…

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How can ecommerce brands make the most of the sharing economy?

Not so long ago, the idea of renting out our homes to strangers, leasing clothing from brands or even sharing…

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M&S launches checkout free ‘Mobile, Pay, Go’ service

Marks and Spencer has launched a new “checkout free” service called ‘Mobile, Pay, Go’ at six London stores ahead of…

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The future’s bright, the future’s automation?

Last month high street stalwart Marks & Spencer (M&S) announced plans to overhaul its customer services department with an AI…

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Retailers commit to support farmers during drought

The NFU has reached out to the UK’s top nine supermarket retailers to express the difficulties farmers and growers are…

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Marks and Spencer replaces switchboard staff with AI

Marks and Spencer will be replacing its call centre employees with AI technology, cloud communications platform Twilio has announced. The…

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