Customer Experience

Reducing returns abuse without sacrificing customer experience

For merchants, delivering a great customer experience has always been high on their list of priorities. It’s essential for fostering…

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Why retailers are responsible for customer experience this festive season

As retailers move into an annual festive shopping season that seems to arrive earlier each year, they would be wise…

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Enhancing the retail customer experience through data

The dawn of modern consumerism means today’s customers increasingly expect products and communications tailored to their individual preferences. Driven by…

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Why leveraging fraud prevention data can enhance your customer experience

Ecommerce professionals are constantly measuring success by focusing intently on click-throughs, conversions and sales. They pay close attention to the…

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Reduce waiting times and improve customer experience

It is no secret that competition among brick-and-mortar retailers is at an all-time high. Even after a relatively busy Christmas…

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How the ‘customer experience’ can improve inclusivity in-store

Next month, a number of British retailers including Asda, Marks and Spencer, Sainsbury’s, Barclays and Argos will be coming together…

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Online retailers and the battle for e-commerce customer experience

The digital experience is becoming increasingly integral to the retail industry, and with the holiday period on the horizon, it’s…

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Taking the uncertainty out of the customer experience

In an age of GDPR and with the increasing threat of fraud, customers don’t just need to trust retailers to…

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Five ways an omnichannel strategy can improve customer experience

A customer-centric strategy is the only way retailers can remain competitive in a rapidly changing retail environment. How does an…

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Payments: the defining factor in the customer experience

Perfecting the customer experience is a challenge that gives all retailers sleepless nights. After all, according to Barclays, 55% of…

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