Customer Experience
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Aug- 2024 -6 AugustSupermarkets
Sainsbury’s to ‘transform customer experience’ with new AI deal
Sainsbury’s has announced it has signed a seven-year deal with NCR Voyix to help “transform its shopping experience”. The deal…
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Jun- 2024 -7 JuneAdvice
Here’s why AI can boost your customer experience
Artificial intelligence is revolutionising industries across the board, and retail is no exception. Historically associated with sectors like healthcare, finance,…
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May- 2024 -17 MayElectrical
Currys to revamp 65 stores to enhance customer experience
Currys has announced an investment programme that will see it refurbish 65 of its stores across the UK to improve…
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Nov- 2023 -22 NovemberAdvice
How to integrate AI into your customer experience
Understanding AI in retail Start by gaining a clear understanding of AI and its diverse applications in the retail sector,…
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Jun- 2023 -6 JuneFeatures
Forever 21 selects Amperity to enrich offline and online customer experience
Amperity, the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise…
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Jun- 2022 -20 JuneComment
Why customer experience excellence must extend into last mile delivery
The growth of e-commerce and the increasing consumer expectations that have come with it has changed the logistics industry. The…
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Mar- 2022 -28 MarchComment
How reseller abuse negatively impacts retailers’ customer experience
Picture the scene: your favourite brand advertises a drop of limited-edition trainers that will hit their site at midnight. There’s…
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May- 2021 -21 MayAnalysis
Customer experience differentiation is at the core of retail innovation
The rise of DTC, net-zero commerce, hyper-local shopping, dark stores, same-day (if not, same-15-minutes) delivery, and brand drops mark the…
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7 MayAnalysis
How Amazon delivered a smart retail customer experience with a human touch
Competition in modern retail is all about customer experience, and during the pandemic e-commerce and digital retail has accelerated rapidly,…
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Oct- 2020 -5 OctoberOnline & Digital
Very Group appoints digital customer experience director
The Very Group has appointed Paul Hornby as the company’s digital customer service director. Hornby is set to rejoin the…
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