Black Friday

‘Please respect shopworkers’, says USDAW

The trade union leader of Usdaw has urged shoppers to “keep their cool” this Black Friday. The Union of Shop,…

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How online retailers can reduce the impact of festive returns

Peak season is just around the corner and this year more than a quarter (28%) of UK shoppers expect to…

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Shop prices fall for sixth consecutive month

Shop prices fell for the sixth consecutive month, according to the November BRC-Nielsen Shop Price Index. Overall prices fell by…

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Black Friday offers ‘few genuine discounts’, claims Which?

Nearly all Black Friday deals were either cheaper or available at the same price at other times of the year,…

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What implications will the Royal Mail strike have on UK retailers?

Royal Mail workers have voted to strike over job insecurity and employment terms and conditions, raising concerns that there could…

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Why retailers are responsible for customer experience this festive season

As retailers move into an annual festive shopping season that seems to arrive earlier each year, they would be wise…

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Footfall tumbles further in October

New figures from the Retail Traffic Index show a continued slide in footfall over the month of October. The figures,…

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How personalised strategies transform one-off festive buyers into loyal customers

News reports about post-Christmas sales slumps are becoming as traditional as turkey and stuffing. Whether it’s gifts for the kids…

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Shop prices decrease again in October

Shop price deflation decelerated to 0.4% in October from -0.6% in September, according to new figures from the British Retail…

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Royal Mail strikes could cost retailers £8m

A possible Black Friday Royal Mail strike could force retailers to attempt to pass on 8.5 million parcels, or 105,000…

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