Black Friday

What implications will the Royal Mail strike have on UK retailers?

Royal Mail workers have voted to strike over job insecurity and employment terms and conditions, raising concerns that there could…

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Why retailers are responsible for customer experience this festive season

As retailers move into an annual festive shopping season that seems to arrive earlier each year, they would be wise…

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Footfall tumbles further in October

New figures from the Retail Traffic Index show a continued slide in footfall over the month of October. The figures,…

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How personalised strategies transform one-off festive buyers into loyal customers

News reports about post-Christmas sales slumps are becoming as traditional as turkey and stuffing. Whether it’s gifts for the kids…

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Shop prices decrease again in October

Shop price deflation decelerated to 0.4% in October from -0.6% in September, according to new figures from the British Retail…

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Royal Mail strikes could cost retailers £8m

A possible Black Friday Royal Mail strike could force retailers to attempt to pass on 8.5 million parcels, or 105,000…

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Black Friday: How online retailers can maximise sales this season

The Christmas sales have begun, and retailers are counting down the days to some of the biggest e-commerce days of…

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Digital commerce and ‘the Goldilocks effect’

This is the single greatest barrier to digital commerce success for businesses and retailers alike. Take Black Friday as an…

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‘Worst June on record’ for retail sales, says BRC

On a total basis, sales decreased by 1.3% in June, against an increase of 2.3% in June 2018, according to…

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Personalisation and its role in retail

In order to encourage footfall and, by extension sales, retail stores are having to work twice as hard to stand…

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