Amazon

The death of the UK high street

The high street as we know it is dead. Boring stores are dead. Or if they are not dead yet,…

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Amazon could buy Morrisons amid upbeat results

It has been suggested that Amazon could be buying Morrisons in order to challenge UK supermarkets and the Asda-Sainsbury’s merger,…

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Bricks and Clicks: great CRM requires great customer experiences

Fifteen or so years ago the retail experience became polarised: retail stores satisfied instant fulfilment but online was the first…

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Amazon shareholders seek to dilute Bezos’ power

Amazon shareholders have submitted a shareholder resolution calling on the company to separate the role of CEO and chair of…

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How to thrive in the instant gratification era

We are living in the ‘want now’ generation, from instant streaming of the latest movies and TV shows, to music,…

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REPORT: Comparing the US and European retail sectors

  Dire predictions of mass bankruptcies in the US retail sector in the face of the ecommerce revolution have come…

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Mega-trends that are shaping mobile payment platforms

Banks and other financial service providers have a great deal to gain from offering secure mobile payments to consumers eager…

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Amazon Q1 sales up 43% to £36.9bn

Amazon has reported a 43% increase in revenue for the first quarter of the year, totalling $51bn (£36.9bn). The online…

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Why are retailers still talking about channels in 2018?

When it comes to retail, there are two conflicting media narratives. One contends that physical retail is collapsing with an…

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How retailers can avoid customer dissatisfaction over the coming years

The ways in which we shop have constantly evolved. Whether it’s a greater shift to online shopping, card spending overtaking…

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