retail

Why retailers should add automation to their contact centres

In the face of a struggling UK high street, retailers need to do whatever they can to boost sales and…

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4 click-and-collect mistakes all retailers need to avoid

When it comes to high street retail, offering click-and-collect can have a monumental effect on a business’ overall customer experience.…

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Payments: the key to personalisation in retail

Retailers are cost-cutting, trialling customer policies and experimenting with tech such as smart mirrors in the aim of securing their…

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WHSmith ranked worst retailer in Which? Survey

WHSmith has finished bottom of Which?’s annual UK high street shops survey rankings of more than 100 shops, while specialist…

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Nearly three quarters of retail staff feel underpaid, study finds

Nearly three quarters (71.4%) of retail professionals believe they are underpaid, according to new research from the CV-Library. The study…

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Retail sales volumes jump 1.8% despite Brexit uncertainty

In the three months to April 2019, the quantity of goods bought in retail sales increased by 1.8%, when compared…

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How a data-driven locally optimised digital strategy can save high street retailers

In a challenging environment on the high street, it is vital for retailers to optimise their digital marketing to attract…

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Is retail cashing out on PoS?

Last month saw Sainsbury launch the UK’s first till-free store, with its Holborn Circus store in London undergoing a complete…

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Pets at Home revenues soar as retailer increases market share

Pets at Home has announced it has seen revenues soar in its full-year results to March 2019. Total group revenue…

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Online retail sales see subdued growth in April

Online retail sales saw sales growth of just 5.2% year-on-year (YoY) in April, according to the latest IMRG Capgemini eRetail…

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