Features

Keeping up growth: How online retail teams can work smarter

It’s been a heck of a year for online retailers. But being so busy means teams are increasingly stretched. Growth…

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Behind the headline figures: Four reasons for optimism for retailers

The latest retail figures are showing signs of real encouragement for retailers. Retail sales volumes rose a better-than-expected 3.6% in…

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How to get consumers spending? Make them feel a million dollars again

On Thursday 19 March, I found myself driving as fast as I could up the A12 towards the Suffolk countryside. …

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Reducing returns abuse without sacrificing customer experience

For merchants, delivering a great customer experience has always been high on their list of priorities. It’s essential for fostering…

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Coronavirus Diary: Moda in Pelle

As cases of coronavirus started to quickly rise in early March, we knew it was only a matter of time…

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Book Smart: Why the independent bookshop is here to stay

The bookselling industry is subject to constant speculation. In a world where Amazon founder and CEO Jeff Bezos reigns and…

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Parasite boosts Spanish crisp sales

Now that’s the kind of headline journalists like to write. But unfortunately, now that you’re reading the article, the subterfuge…

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Optimising your customer contact strategy

The way that retailers and brands communicate with customers has changed radically over the past decade, and it is clearly…

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All hail Trump for his damp squib trade deal with China

Do you know what, I don’t know anything about the detail of Trump’s new ‘deal’ with China, designed to hit…

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How in-store experiences will shape gaming retail in 2020 and beyond

A little over a year ago the Entertainment Retailer Association (ERA) announced that the gaming market accounted for more than…

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