Features

Arcadia Collapse: What went wrong?

Once a titan of UK retail, the collapse of Arcadia 10 years ago would have come as a shock to…

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Planning for the new digital saltation

Digital evolution, over the last 10 years, has been a steady move from offline to online. Since the mid-noughties until…

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TITLE: Q&A with Paul Boyle

Where do you see the future of the high street going? I think what we’ve seen over the course of…

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How retailers can change the way they make decisions

How often have we heard of the demise of a retailer being linked to poor decision-making? For a long time…

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Keeping up growth: How online retail teams can work smarter

It’s been a heck of a year for online retailers. But being so busy means teams are increasingly stretched. Growth…

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Behind the headline figures: Four reasons for optimism for retailers

The latest retail figures are showing signs of real encouragement for retailers. Retail sales volumes rose a better-than-expected 3.6% in…

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How to get consumers spending? Make them feel a million dollars again

On Thursday 19 March, I found myself driving as fast as I could up the A12 towards the Suffolk countryside. …

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Reducing returns abuse without sacrificing customer experience

For merchants, delivering a great customer experience has always been high on their list of priorities. It’s essential for fostering…

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Coronavirus Diary: Moda in Pelle

As cases of coronavirus started to quickly rise in early March, we knew it was only a matter of time…

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Book Smart: Why the independent bookshop is here to stay

The bookselling industry is subject to constant speculation. In a world where Amazon founder and CEO Jeff Bezos reigns and…

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