Features

Behind the headline figures: Four reasons for optimism for retailers

The latest retail figures are showing signs of real encouragement for retailers. Retail sales volumes rose a better-than-expected 3.6% in…

Read More »

How to get consumers spending? Make them feel a million dollars again

On Thursday 19 March, I found myself driving as fast as I could up the A12 towards the Suffolk countryside. …

Read More »

Reducing returns abuse without sacrificing customer experience

For merchants, delivering a great customer experience has always been high on their list of priorities. It’s essential for fostering…

Read More »

Coronavirus Diary: Moda in Pelle

As cases of coronavirus started to quickly rise in early March, we knew it was only a matter of time…

Read More »

Book Smart: Why the independent bookshop is here to stay

The bookselling industry is subject to constant speculation. In a world where Amazon founder and CEO Jeff Bezos reigns and…

Read More »

Parasite boosts Spanish crisp sales

Now that’s the kind of headline journalists like to write. But unfortunately, now that you’re reading the article, the subterfuge…

Read More »

Optimising your customer contact strategy

The way that retailers and brands communicate with customers has changed radically over the past decade, and it is clearly…

Read More »

All hail Trump for his damp squib trade deal with China

Do you know what, I don’t know anything about the detail of Trump’s new ‘deal’ with China, designed to hit…

Read More »

How in-store experiences will shape gaming retail in 2020 and beyond

A little over a year ago the Entertainment Retailer Association (ERA) announced that the gaming market accounted for more than…

Read More »

How catering to older consumers can help save the high street

2019 was the “worst year on record” for retail according to figures released by the BRC last week, with commentators…

Read More »