Features

How analytics can revolutionise your online business

One side-effect of the pandemic on the retail industry is to accelerate the shift to online, as brick and mortar…

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Technology is retail’s best bet to go greener in 2022

The CMA’s Green Claims Code is now in full operation, with the sole objective of clamping down on empty ethical…

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Key fraud trends and how to prepare for the future

Large, all-encompassing historical events have the ability to change the way that society operates. These changes happen rapidly, but our…

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Social Selling: E-commerce data you need to know for 2022

Over the last 20 years we’ve seen social media shift from simple, text-based updates, to increasingly visual content, championed by…

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Rising from the ashes: How retailers can come back even stronger in 2022

If 2020 was the year of unprecedented events, then 2021 was the year of the aftermath. Even at the beginning…

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Customer service needs for the post-covid consumer

Nurturing customer service continues to be a primary focus of businesses. Even pre-covid, retailers naturally updated their offerings to out-perform…

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Diversification – the pandemic lifeline

Business diversification is not a novel notion. Renowned e-commerce website Amazon is said to be one of the early companies…

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Checkout free stores: what they’re all about

What is the concept behind checkout-free stores? In theory, checkout-free stores drive convenience for both the merchant and the customer.…

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Why 2022 will be a defining year for UK retail

Retailers are coming out of what has been another challenging year but are undoubtedly now optimistic and looking forward to…

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The £15bn question – are you still investing in instore expertise?

With the Golden Quarter in full swing and the risk of another lockdown receding, it feels like physical retailers can…

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