Features

Customer service needs for the post-covid consumer

Nurturing customer service continues to be a primary focus of businesses. Even pre-covid, retailers naturally updated their offerings to out-perform…

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Diversification – the pandemic lifeline

Business diversification is not a novel notion. Renowned e-commerce website Amazon is said to be one of the early companies…

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Checkout free stores: what they’re all about

What is the concept behind checkout-free stores? In theory, checkout-free stores drive convenience for both the merchant and the customer.…

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Why 2022 will be a defining year for UK retail

Retailers are coming out of what has been another challenging year but are undoubtedly now optimistic and looking forward to…

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The £15bn question – are you still investing in instore expertise?

With the Golden Quarter in full swing and the risk of another lockdown receding, it feels like physical retailers can…

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The journey so far: Disability provisions in the retail sector

Tesco, among other retailers, has recently implemented a ‘quiet hour’ scheme in a bid to improve its inclusivity. Measures such…

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Have we reached a ‘peak’ in e-commerce M&A?

It has been mentioned time and again, the e-commerce boom has been led by Covid-19. The past 18 months have…

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September’s retail results: The winners and losers

Retail can be argued as the industry that has shifted the most as a direct result of the global pandemic,…

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eyezon – Reinventing live video for retail

Tell us more about the history of eyezon and how it got started The company started a little over four…

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The pandemic hasn’t killed footfall analysis

The global pandemic and rising e-commerce seem intrinsically linked, with Covid-19 billed as the virus that inadvertently killed our already…

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