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Feeling the squeeze: how to fight falling profits and rising costs

The boom in e-commerce over the last few years has altered the way we shop beyond recognition and the fast…

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An algorithmic approach to more personalised customer relationships

Personalisation in retail is not new – this is what retailers have been doing since the days of the little…

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When customers call the shots, flexibility is key

It’s no secret that the ecommerce industry is in a constant state of transformation, as digitally savvy shoppers continue to…

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My retail trend predictions for 2018

Rife with advancements in technology, new financial regulations and waves of thinking, the landscape of modern business is constantly evolving;…

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Are you making these common mistakes on your e-commerce platform?

It is thought that by 2040 some 95% of purchases will be facilitated by e-commerce. As more people are turning…

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3 ways retailers can achieve better customer experience

In an ever-more-personalised retail world, where shopper loyalty is driven by the overall shopping journey, businesses big and small need…

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Understanding, influence and drive – Challenging change management

We’ve all heard the saying ‘change is the only constant in life’. As retailers know, and in some cases have…

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Retail needs to play its part in reducing carbon emissions

A leaked study in 2008 revealed that emissions from shipping could be up to three times higher than previously believed.…

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Five future truths of digital signage in retail

Touchscreen devices such as iPads are becoming more and more prevalent within the in-store shopping experience, as retailers are increasingly…

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The evolution of customer care

We live in an increasingly digital world. Throughout the day, consumers use multiple devices and channels to communicate with, and…

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