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How the theory of evolution will be the difference-maker for retailers

An estimated 9,500 retail shops are due to close this year and according to The Centre for Retail Research, 20,000…

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Defining the ‘global opportunity’ for retailers

As online spending continues to soar, the opportunities available to merchants are endless. In fact, market research predicts that global…

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How to combat growing in-store queues

Recent research from cloud-based platform Qudini reveals that long queues are the largest turn-off for shoppers. Consequently, UK retailers are…

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Going global: Why expanding into new markets isn’t just for the giant brands

Evolving technology continues to make the world a smaller place, and the opportunity for expansion beckons to those daring enough…

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How to embrace the ‘age of the customer’ whilst weathering the retail storm

The phrase ‘the customer is always right’ has never been more apt. Today’s customers are savvier than ever before and…

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Building customer loyalty

Imagine a world in which every customer is a repeat customer, strategies focused on acquiring new customers would be a…

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Five ways an omnichannel strategy can improve customer experience

A customer-centric strategy is the only way retailers can remain competitive in a rapidly changing retail environment. How does an…

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Why online retailers must embrace innovation to capture the ‘almost customer’

British retail habits are shifting. The well-documented trend towards online shopping, as evidenced by the demise of bricks-and-mortar brands and…

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How independent retailers can use packaging to connect with customers

Putting a figure on the number of independent retailers is no small feat. According to the British Chambers of Commerce,…

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How to future proof your SEO strategy in a voice search world

By 2020, 50% of all searches will be done via a virtual assistant or voice search device. In 2015, the…

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