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Marketing your business for annual events

If you haven’t started already, now is the time to begin planning your marketing campaign for some of the biggest…

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How retailers can turn the store of the future into a reality

The face of retail is rapidly changing with a significant increase in online shopping and reduced footfall in high-street stores.…

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Can VAT help save the High Street?

There are growing calls for an ‘online sales tax’ (OST) to redress the balance between physical and digital retailing but…

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How accessible are shopping centres in the UK?

In 2016, the UK’s population peaked at 65.6 million. Reportedly, 18% of the population were aged 65 and over. With…

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What is nudging, and how can it boost sales?

It’s been a decade since the book Nudge was published and the term ‘nudging’ became a useful verb in the…

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How to win customer loyalty

Retail today is nothing like the shops we visited 30, 20 or even 10 years ago. Not only is much…

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How can physical retailers out-convenience the online giants?

With the likes of Amazon and other online giants seemingly dominating the landscape and creating challenges for physical retailers, there…

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Taking the uncertainty out of the customer experience

In an age of GDPR and with the increasing threat of fraud, customers don’t just need to trust retailers to…

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The four pillars of expert customer service in fashion retail

According to the Business of Fashion report, fashion retailers face three main challenges in 2018. First, they’re facing economic challenges…

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How AI can help retailers strike balance between availability and waste

The consumer of today expects a wide range of products and instant availability when shopping in physical stores, however they…

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