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What is nudging, and how can it boost sales?

It’s been a decade since the book Nudge was published and the term ‘nudging’ became a useful verb in the…

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How to win customer loyalty

Retail today is nothing like the shops we visited 30, 20 or even 10 years ago. Not only is much…

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How can physical retailers out-convenience the online giants?

With the likes of Amazon and other online giants seemingly dominating the landscape and creating challenges for physical retailers, there…

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Taking the uncertainty out of the customer experience

In an age of GDPR and with the increasing threat of fraud, customers don’t just need to trust retailers to…

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The four pillars of expert customer service in fashion retail

According to the Business of Fashion report, fashion retailers face three main challenges in 2018. First, they’re facing economic challenges…

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How AI can help retailers strike balance between availability and waste

The consumer of today expects a wide range of products and instant availability when shopping in physical stores, however they…

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Is your omnichannel strategy costing or saving you money?

For retailers that operate both online and physical stores, an ongoing challenge is to find a way to compete directly…

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The Top Retail Benefits of SD-WAN Implementation

Organisations striving to compete in today’s highly competitive retail environment are doing so through digital transformation. Today’s customers expect retailers…

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How the theory of evolution will be the difference-maker for retailers

An estimated 9,500 retail shops are due to close this year and according to The Centre for Retail Research, 20,000…

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Defining the ‘global opportunity’ for retailers

As online spending continues to soar, the opportunities available to merchants are endless. In fact, market research predicts that global…

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