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Automation and AI in retail: friend or foe?

We hear a lot about the high street dying, but that’s not quite right. The high street is changing. Automation…

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How retailers can harness Halloween to drive engagement

Each year Halloween generates a huge amount of hype among consumers, making it a pivotal holiday for retailers. Indeed, Halloween…

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Is it time to blow up your business model and switch to DTC?

Retail is in the middle of the most significant reinvention that we’ve ever seen. What it means to be a…

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The new Debenhams branding might be ‘joyous’ – but is the in-store experience?

This is a pivotal moment for department stores. The ongoing House of Fraser (HoF) crisis has shown the perils of…

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How Wesfarmers’ takeover strategy almost sent Homebase ‘down under’

There are few home comforts for Homebase right now. The DIY chain confirmed on August 31 that it will close…

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How can retailers utilise queuing psychology?

Retailers must do everything they can to ensure that for customers, their waiting time at the till is not perceived…

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The escalating issue of ‘serial returners’

Retailers are already under intense pressure, from reduced margins to competition from online giants, and now they face another woe:…

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The irreversible effect of technology on shopping

The world of retail has been fast-tracked into the digital age, thanks to the internet and e-commerce. Sales online have…

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Enhancing the in-store sales process in retail

It’s no surprise that consumers around the world will collectively spend $2.842bn online by the end of 2018 — as…

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Why an API ending is the answer

Amazon, Etsy and eBay: just a few of the well-known online brands that have long frustrated traditional bricks and mortar…

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