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How high street retailers can make it as ‘bricks and clicks’ companies

Next year Amazon is set to celebrate its 25th birthday, although much of the high street won’t be joining the…

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What does the Black Friday of the future have ‘in store’ for us?

Black Friday, a term which originated in the US and refers to the first shopping day after Thanksgiving, has become…

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Preparing retail for what’s to come right up to and beyond Brexit

Next, one of the biggest British retail names, recently reported ‘better-than-expected’ quarterly results but raised a red flag on Brexit-related…

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Digital-first retailers cannot overlook payments

Despite the retail industry being worth £366bn to the UK in 2017, the traditional high street has struggled this year.…

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Tackling the serial returner – time to ban them?

I think like most online and brick and mortar stores, we’ve noticed an increasing challenge with serial returners. We sell…

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Why retailers need to be aware of the potential for bias in AI

Artificial intelligence is distinguished from simpler forms of automation by its ability to learn from its experiences with people. However,…

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How internal collaboration can unlock the best ecommerce experience

With online shoppers in the UK making 80% of retail purchases online, ecommerce managers can’t afford to adopt a ‘let’s…

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How to drive customer loyalty

With new restaurants opening what seems like every other day and more and more shoppers going online, customer loyalty is…

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Why your Google Shopping strategy is failing and how to fix it

It’s no secret that the UK’s online sales are booming, continuing to increase year-on-year as a percentage of overall sales…

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The importance of cyber security

Email has now become one of the most vital tools of communication, essential in our everyday lives and relied upon…

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