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Turning savvy shoppers into loyal customers

Omnichannel shopping has presented retailers with new opportunities to utilise a multitude of customer touchpoints relating to purchases, offers and…

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Why experiential retail has never been more important

Picture the scene: A 400m maze with 8ft high walls and a tree-house retreat as its centrepiece, with yoga sessions…

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Why ‘out of town’ retailers still matter

In May, we saw the Treasury committee report recommend that banks maintain a physical presence around the country and Dave…

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How retailers can tackle discrimination, bullying and harassment

Allegations of bullying and harassment are common across many industries and the retail sector is not immune. Recently Lord Peter…

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How retailers can use cloud computing to drive sales

Cloud computing can sometimes be misconstrued as a toolset only to be used by system integrators and software engineers. But…

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Personalised delivery is the future for retailers

The retail and e-commerce marketplace is extremely crowded, with hundreds of brands constantly competing against each other to win basket…

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Tailoring the consumer experience

Consumers are increasingly looking for more personal, community-orientated shopping experiences, with a recent IRI survey highlighting that over 50% of…

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The future of till-free shopping

When we’re used to hauling our shopping out of the basket and placing tins, packets and bottles on a conveyor…

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Six tips to utilise the government’s R&D tax credit scheme

Research and development (R&D) tax credits are a government incentive designed to reward UK companies for investing in innovation. However,…

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Why retailers shouldn’t bank on PSD2 for protection

On 14 September 2019, the second Payment Services Directive (PSD2) will come into effect, introducing Strong Customer Authentication (SCA) requirements…

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