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Volkswagen’s unceasing nightmare is a lesson in honesty

Readers will recall the scandal surrounding faked emissions tests conducted by the car-making giant, Volkswagen, in recent years. In case…

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Why personal data has become currency

Retail experiences are constantly changing, with shoppers using an ever-growing list of methods to find, buy and collect products. From…

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How customer-centricity is the key to the online grocery market

The British online grocery retail market is set to grow by almost nine per cent over the next five years…

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The internet need not be the scourge of every sector – just ask the CEO of Mountain Warehouse

The last decade in business was arguably characterised by one word: disruption. While the internet behemoths had already begun building…

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Finally, a government addressing the business rates fiasco

Regardless of your political colours, small businesses up and down the land will be pleased to hear of at least…

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Airbnb is the latest ‘big tech’ monolith to run rings around our outdated legal apparatus

It may seem tangential to those who do not work in real estate, but there is a court case on…

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How technology can help retail marketers create happy consumers

Shopping online during Black Friday/Cyber Monday, over the busy Christmas period, and in the January sales (yep, they’re still a…

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Returns and fraud – two key issues for e-commerce in 2020

While returns continue to be a fact of life for retailers for a number of reasons, one area they can…

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Vera Lynn’s gin dispute is a window on a fascinating trademark problem

Everyone knows a bit of cockney rhyming slang, but what if your own name is the one being used, and…

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‘Jingle bots’ are artificially ramming online shopping baskets to use up stock

I have my reservations about this story because we spend a lot of time in our office poring over the…

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