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2020 retail predictions

Artificial Intelligence/Machine Learning skills gap  Retailers have been recognising the huge value Artificial Intelligence (AI) and Machine Learning (ML) can…

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Businesses are sitting on £115bn and waiting to splurge

Goldman Sachs thinks money will pour into UK stocks and shares after this election, but it’s at least partly because…

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Small business owners dip into personal wealth to survive? Of course they do

We are living through an era where there is much discussion about capitalism, taxes, executive pay and so on. Is…

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Preventing seasonal staff from becoming the Nightmare Before Christmas

As we approach the busiest shopping months of the year, many retailers will look to hire additional staff on short-term…

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Want to know who will win the election? Watch the pound

In recent years there has been a lot of talk about how badly wrong pollsters can get it. Nobody thought…

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Disability discrimination claims– how do you respond to customers?

Customers have strong rights to claim against retailers for discrimination, whether that discrimination is in relation to race, sexual orientation,…

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The Lib Dems want to abolish business rates, but don’t hold your breath

Over the weekend the leader of the Lib Dems, Jo Swinson, visited Hertforshire to discuss her party’s approach to SMEs.…

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Why shoppable social media means retailers must embrace returns

Growing social commerce This year marks 25 years since the first secure online transaction was completed, signalling the birth of…

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Four tips to mastering millennial brand loyalty

Millennials can be demanding – they want variety, they want value for money, and they want everything to be available…

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Maintaining a sense of balance in the omnichannel

Marketers often face a challenge when balancing their use of online and offline channels. If one is much heavier than…

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