Comment
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Apr- 2020 -22 April
The importance of strategic and empathetic furloughing
We’re hoping that we’re not going to have to furlough. We’re very fortunate in that we are still doing a…
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21 April
How brands can use feedback to excel CX in the post-coronavirus world
The coronavirus lockdown is likely to change consumers’ relationships with brands in all kinds of ways. With a third of…
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21 April
Customer contracts in a crisis
We lawyers have been asked a lot of questions about contracts in the past couple of weeks. At this point,…
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20 April
What’s behind the demise of Cath Kidston?
Sadly, the coronavirus pandemic and subsequent shutting of high street stores has compounded the effects on the already struggling retail…
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15 April
Will Boohoo’s bubble soon burst?
It’s fair to say that Boohoo was the success story of 2019. It achieved staggering growth and is now worth…
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14 April
How cashierless technology can impact loyalty for retailers
“We’re just getting started here”, said Cameron James, VP of Amazon’s physical retail division. “I think what we’re trying to…
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9 April
Coronavirus: furloughed workers and what it means for business
The Coronavirus Job Retention Scheme is designed to help businesses that would otherwise be forced to lay off staff in…
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8 April
The North Face donates TV ad space to healthcare services
Outdoor clothing retailer The North Face has revealed it has given its European TV ad space to healthcare and frontline…
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7 April
Contactless payments in the age of coronavirus
In a matter of weeks our entire payments ecosystem has shifted. Many supermarkets have reacted to the coronavirus pandemic by…
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6 April
VAT Deferral – What if I can’t get to the office?
The VAT deferral scheme is automatic but this fact has lulled some businesses into thinking they don’t need to complete…
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