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Retailers’ roles in protecting customers from the threat of fraud

With more than half of retail fraud now cyber-enabled, retailers are under pressure to identify any vulnerabilities across their digital…

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Offering a positive returns experience for retail consumers

Returns are a well-known pain point for retailers. Today returns are being exasperated by online purchases where vetting product quality…

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How the pandemic changed the role of delivery drivers

The pandemic changed the world and it changed online retail. In addition to spiking sales, it reshaped the e-commerce customer…

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How can fashion-tech help the fashion industry work more efficiently?

Nowadays, many startups are setting up fashion tech apps in the retail industry: 3D body scan, data analysis, online recommendation,…

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It’ll be alright on the night

They haven’t seen a customer for months, and if reports are to be believed, it’s likely that other, unwanted visitors…

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Clean Sweep: The great supermarket sustainability drive

For years now, the dangers of plastic to the environment and an impetus to reduce our use of it has…

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Amazon Fresh and the rise of automation in retail

Years ago when someone walked into a shop and emerged without paying, it usually resulted in an arrest and a…

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Lidl & Aldi – Location, Location, Location

The demise of the high street and the evolution that part of retail is currently experiencing is extremely well documented.…

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Happy Shopping: Bringing a little emotion to ecommerce

Happy shoppers loyally return, they generate more value, they advocate and create more business. It’s the ultimate goal for every…

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No smooth sailing: Omnichannel investment is the key to weathering the storm

A series of challenges over the last year have brought with them a wealth of era-defining moments for retail. Within…

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