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Real time data underpins retail success with unpredictable shoppers

We live in unprecedented times and for retailers this challenging environment throws a new curve ball each week. Shopper behaviour is…

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Could failed deliveries threaten to derail the global eCommerce boom?

The pandemic has prompted a global surge in consumers buying goods online, quickly accelerating a trend that was already well…

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A repackaged retail strategy – How FMCG brands are innovating to stay ahead

The FMCG category has been buffeted by unprecedented change over the past year with huge disruption to traditional routes to…

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Eight ways retailers can use TikTok to create a marketing storm

TikTok has come into its own during the pandemic. The social platform has 100 million monthly active users across Europe,…

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How John Lewis plans to bounce back

In 2007, upmarket retail giant John Lewis revealed plans for an ambitious expansion scheme, which aimed to double the size…

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The aspirin that soothes the returns headache

Are returns the biggest headache for online retailers?  Returns are not so great for customers either. If retailers are to…

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Why retail store closures don’t have to be bad for business

It is no secret that the retail sector is facing somewhat of a crisis, with a number of leading retail…

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Amazon’s here – so what’s the future for UK supermarkets?

Amazon has set its sights on the UK supermarket sector. From the Amazon Fresh initiative to its partnership with Morrisons,…

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Retailers’ roles in protecting customers from the threat of fraud

With more than half of retail fraud now cyber-enabled, retailers are under pressure to identify any vulnerabilities across their digital…

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Offering a positive returns experience for retail consumers

Returns are a well-known pain point for retailers. Today returns are being exasperated by online purchases where vetting product quality…

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