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AI-powered self-service is the future of physical retail

At the start of the Covid-19 pandemic, retail was among the most impacted industries: over 17,500 chain stores closed in…

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The Metaverse: The next retail frontier

The metaverse has burst onto the scene as the next big thing, with Meta CEO Mark Zuckerberg dubbing it the…

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How retail can go hyper-personal

Offering tailored experiences to customers has been a goal for retailers for years. It’s not hard to see why one…

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Why retailers must change their data approach to overcome Amazon

The post-pandemic business landscape has seen retailers fast-track their digital efforts in an attempt to become truly omni-channel – and…

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SCA and the impact on e-commerce

What has been the impact of SCA in the UK? If you’re in the U.K., you will already be aware…

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How to create the ‘Feel Good’ retail we all need right now

While the economy has fully opened up after the end of pandemic restrictions, we are faced with fresh challenges. Soaring…

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From Vestiaire to Vinted: Why retailers must join the resale revolution

The resale market is booming – growing 11 times faster in fact than the wider retail fashion sector, and predicted…

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How reseller abuse negatively impacts retailers’ customer experience

Picture the scene: your favourite brand advertises a drop of limited-edition trainers that will hit their site at midnight. There’s…

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Why the time for local businesses to recover is now

The return to the high street is an unmissable opportunity for shops, restaurants, pubs and bars to attract customers back…

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13 Spring Statement predictions

With both the global and UK economies coming under pressure from the rising cost of living crisis, which has only…

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