Comment

How experiential CX is revitalising in-store retail

The rise of online retail, advances in technology and changes in consumer behaviour have transformed the retail landscape. While this…

Read More »

Why buying into digital transformation makes good business sense for retailers

It’s an understatement to say that COVID-19 – and the restrictions imposed on businesses as a result of it –…

Read More »

Live shopping: a fad or the future of retail?

Just a few short years ago the concept of live-stream shopping felt somewhat like an anachronism, conjuring up visions of…

Read More »

Why retail sector leaders need to adopt a transformational mindset

The Covid-19 pandemic has caused untold disruption to the business world, turning it completely on its head. It has changed…

Read More »

Three reasons to monitor the battle between Amazon and Shopify

The behind the scenes battle going on between the two biggest e-commerce platforms in the US – Amazon and Shopify…

Read More »

Six ways retailers can handle labour shortages

The retail industry is challenged by labour shortages across the board, from delivery drivers to warehouse staff, store staff to…

Read More »

Online customers value personalisation and speedy order fulfilment above all else

Research conducted by KPS – one of the UK’s leading e-commerce consulting partners using rapid methodology and best-of-breed, agile technology…

Read More »

Have Employment Grievance Procedures passed their use-by date?

They are intended to provide a framework for resolving issues at work but do they generally succeed in the longer…

Read More »

The key e-commerce trends of the year

The pandemic has undoubtedly continued to accelerate UK e-commerce purchases in 2021. A 20.5% year-over-year growth in eCommerce sales is…

Read More »

Three ways retailers can make better use of their first party data

‘Retail is detail’ is the famous quote by James Gulliver, the late British retail entrepreneur behind the Fine Fare and…

Read More »