Analysis
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May- 2021 -21 May
Customer experience differentiation is at the core of retail innovation
The rise of DTC, net-zero commerce, hyper-local shopping, dark stores, same-day (if not, same-15-minutes) delivery, and brand drops mark the…
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19 May
The Great Covid Experiment – Is the Pure-play Retailer Dead?
A year of enforced change in buying habits where pretty much everything went online is set to revert to “the…
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14 May
The return to the high street: friend or foe?
With our clocks adjusted to British Summer Time and Government guidelines easing off shopping restrictions for non-essential shopping, the return…
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11 May
Plastic Packaging Tax revenues should be reinvested in retail
It’s now less than 12 months until UK retailers face paying a new levy on plastic packaging, with this set…
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7 May
How Amazon delivered a smart retail customer experience with a human touch
Competition in modern retail is all about customer experience, and during the pandemic e-commerce and digital retail has accelerated rapidly,…
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Apr- 2021 -19 April
How retailers can optimise their digital strategies for a post-lockdown world
As we pass the anniversary of the first national lockdown, many retailers are pausing to reflect on how the past…
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15 April
Could failed deliveries threaten to derail the global eCommerce boom?
The pandemic has prompted a global surge in consumers buying goods online, quickly accelerating a trend that was already well…
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12 April
How John Lewis plans to bounce back
In 2007, upmarket retail giant John Lewis revealed plans for an ambitious expansion scheme, which aimed to double the size…
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9 April
The aspirin that soothes the returns headache
Are returns the biggest headache for online retailers? Returns are not so great for customers either. If retailers are to…
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7 April
Amazon’s here – so what’s the future for UK supermarkets?
Amazon has set its sights on the UK supermarket sector. From the Amazon Fresh initiative to its partnership with Morrisons,…
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