Analysis
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Mar- 2018 -29 March
Millennials – The leaders of the retail revolution
Millennials – the largest generation since the Baby Boomers – will come into their own by 2020. Born between 1980…
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27 March
GDPR could be the best thing to happen to your customer experience
On 25 May 2018, the General Data Protection Regulation (GDPR) will come into force across the EU. It is the…
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13 March
The rise of automated customer care
In a world where response and resolution times are coming under increased scrutiny, we’re seeing more retailers look for effective…
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6 March
Why SD-WAN will prove pivotal in the retail revolution
Software defined Wide Area Networking (SD-WAN) is a relatively new concept in Europe but retailers could and should be very…
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2 March
The Impact of the Latte Levy
In January this year, a cross-party committee of MPs produced a report on disposable packaging, with the focus on coffee…
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1 March
Delivery heroes will win the day: takeaways from The Delivery Conference 2018
Last week’s Delivery Conference was themed “Leaders and Heroes” and as I absorbed the sense of mission and energy among…
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Feb- 2018 -28 February
Cyber security threats in retail
Retailers have had little choice but to transform their IT infrastructure as customers increasingly move to online shopping and high…
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27 February
What omnichannel really means for the modern retailer
Life is busy and time is scarce. Digitisation has encouraged people to look for easy, simple and efficient solutions to…
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13 February
Five future truths of digital signage in retail
Touchscreen devices such as iPads are becoming more and more prevalent within the in-store shopping experience, as retailers are increasingly…
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12 February
The evolution of customer care
We live in an increasingly digital world. Throughout the day, consumers use multiple devices and channels to communicate with, and…
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