Analysis
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Jul- 2018 -10 July
The advantage of customer intelligence and what retailers can learn from House of Fraser
Another day, another high street stalwart closing some of its doors. With a deal now struck with creditors, House of…
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4 July
A look-back at the first half of 2018 in retail
Over the past six months, we’ve seen high street stalwarts such as M&S, New Look, and most recently House of…
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Jun- 2018 -20 June
Amazon overreacting; returns are a crucial retail indicator
Amazon has kicked up a furore by banning consumers who return too many items on its site. Sure, rising return…
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14 June
How to use the peak-end rule as a framework for a strong customer journey
Last week my partner and I went to a new casual-dining place near our flat. It’s the kind of place…
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13 June
Narrowing the split: The gender pay gap in e-commerce
The gender pay gap has been a topic of conversation throughout 2018 with the heightened publicity surrounding the BBC’s salaries,…
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1 June
Why you should take business advice from psychologists, not economists
In 1980, economics students at Harvard walked out of a class and refused to return. They were striking to protest…
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May- 2018 -11 May
The death of the UK high street
The high street as we know it is dead. Boring stores are dead. Or if they are not dead yet,…
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8 May
Bricks and Clicks: great CRM requires great customer experiences
Fifteen or so years ago the retail experience became polarised: retail stores satisfied instant fulfilment but online was the first…
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4 May
How to thrive in the instant gratification era
We are living in the ‘want now’ generation, from instant streaming of the latest movies and TV shows, to music,…
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3 May
REPORT: Comparing the US and European retail sectors
Dire predictions of mass bankruptcies in the US retail sector in the face of the ecommerce revolution have come…
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