Analysis
-
Jun- 2018 -20 June
Amazon overreacting; returns are a crucial retail indicator
Amazon has kicked up a furore by banning consumers who return too many items on its site. Sure, rising return…
Read More » -
14 June
How to use the peak-end rule as a framework for a strong customer journey
Last week my partner and I went to a new casual-dining place near our flat. It’s the kind of place…
Read More » -
13 June
Narrowing the split: The gender pay gap in e-commerce
The gender pay gap has been a topic of conversation throughout 2018 with the heightened publicity surrounding the BBC’s salaries,…
Read More » -
1 June
Why you should take business advice from psychologists, not economists
In 1980, economics students at Harvard walked out of a class and refused to return. They were striking to protest…
Read More » -
May- 2018 -11 May
The death of the UK high street
The high street as we know it is dead. Boring stores are dead. Or if they are not dead yet,…
Read More » -
8 May
Bricks and Clicks: great CRM requires great customer experiences
Fifteen or so years ago the retail experience became polarised: retail stores satisfied instant fulfilment but online was the first…
Read More » -
4 May
How to thrive in the instant gratification era
We are living in the ‘want now’ generation, from instant streaming of the latest movies and TV shows, to music,…
Read More » -
3 May
REPORT: Comparing the US and European retail sectors
Dire predictions of mass bankruptcies in the US retail sector in the face of the ecommerce revolution have come…
Read More » -
2 May
How to make it without faking it
The news landscape has changed beyond all recognition in recent years. With the daily news fix no longer restricted to…
Read More » -
1 May
The global growth of menswear and what’s next for men’s fashion
Menswear will outperform the women’s clothing sector across the world by 2020, according to research by Euromonitor International. With a…
Read More »
