Analysis

The subscription economy

Global spending on subscription-based services and products is booming, powered by an ever-growing range of brands offering everything from media…

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Beating the retail downturn: three lessons from Dunelm

We are clearly amidst challenging times for high street retailers at the moment, with Brexit uncertainty coupled with increased competition…

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The future of wireless retail technology

Digital transformation, although a term thrown around a lot within all industries, refers to changes made to business models in…

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The ultimate guide to creating a positive CX for mobile

Customer experience (CX) has the power to shape a consumer’s perception of your brand, with research showing that a positive…

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Securing the future of the UK high street

UK High Streets have reached a ‘tipping point’. That was the view of a recently published parliamentary inquiry report on…

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Now is the time for UK retailers to rethink the handling of returned stock

As the end of the financial year approaches in April, retailers have several options to begin their spring cleaning. A…

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Why retail rewards schemes do not necessarily create loyalty

Customer loyalty is not something retailers can afford to take for granted. With only 3% of people saying they feel…

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Who are the most impulsive online shoppers in the UK?

The debate rages on as to whether the high street is finished or not, but the exponential rise of online…

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Designing the stores of the future

The ever-increasing shift to online shopping, powered by e-tail giants such as Amazon, and the rise of mobile and social…

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Why retailers should put the customer at the heart of digital transformation

There are so many technology solutions available to the retail sector that arguably the most critical step in investing in…

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