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The new Debenhams branding might be ‘joyous’ – but is the in-store experience?

This is a pivotal moment for department stores. The ongoing House of Fraser (HoF) crisis has shown the perils of…

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How Wesfarmers’ takeover strategy almost sent Homebase ‘down under’

There are few home comforts for Homebase right now. The DIY chain confirmed on August 31 that it will close…

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How can retailers utilise queuing psychology?

Retailers must do everything they can to ensure that for customers, their waiting time at the till is not perceived…

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The escalating issue of ‘serial returners’

Retailers are already under intense pressure, from reduced margins to competition from online giants, and now they face another woe:…

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The irreversible effect of technology on shopping

The world of retail has been fast-tracked into the digital age, thanks to the internet and e-commerce. Sales online have…

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Enhancing the in-store sales process in retail

It’s no surprise that consumers around the world will collectively spend $2.842bn online by the end of 2018 — as…

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Why an API ending is the answer

Amazon, Etsy and eBay: just a few of the well-known online brands that have long frustrated traditional bricks and mortar…

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Marketing your business for annual events

If you haven’t started already, now is the time to begin planning your marketing campaign for some of the biggest…

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How retailers can turn the store of the future into a reality

The face of retail is rapidly changing with a significant increase in online shopping and reduced footfall in high-street stores.…

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Can VAT help save the High Street?

There are growing calls for an ‘online sales tax’ (OST) to redress the balance between physical and digital retailing but…

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