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How to ensure a connected customer journey

Today’s customers know nothing of boundaries. They want to buy anything, anytime, anywhere, and often use multiple channels to shop…

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How can ecommerce brands make the most of the sharing economy?

Not so long ago, the idea of renting out our homes to strangers, leasing clothing from brands or even sharing…

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Online retailers and the battle for e-commerce customer experience

The digital experience is becoming increasingly integral to the retail industry, and with the holiday period on the horizon, it’s…

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Retail success requires boosting operational efficiency

The world of retail is changing, driven by a significant shift in consumer demands. Just look at the likes of…

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The future’s bright, the future’s automation?

Last month high street stalwart Marks & Spencer (M&S) announced plans to overhaul its customer services department with an AI…

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What’s the secret of the forecourt store?

While the struggles facing the retail sector have been widely reported over recent months, it seems forecourt stores are bucking…

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Customer security and trust will lead to better growth

The importance of customer data to retail brands cannot be overstated, especially when petabytes worth of personal information is gathered…

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Automation and AI in retail: friend or foe?

We hear a lot about the high street dying, but that’s not quite right. The high street is changing. Automation…

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How retailers can harness Halloween to drive engagement

Each year Halloween generates a huge amount of hype among consumers, making it a pivotal holiday for retailers. Indeed, Halloween…

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Is it time to blow up your business model and switch to DTC?

Retail is in the middle of the most significant reinvention that we’ve ever seen. What it means to be a…

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