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Jun- 2019 -11 June
Why retailers shouldn’t bank on PSD2 for protection
On 14 September 2019, the second Payment Services Directive (PSD2) will come into effect, introducing Strong Customer Authentication (SCA) requirements…
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11 June
Understanding the true cost to serve
The boom in the e-commerce industry over the last 10 years has led to a saturated marketplace, with retailers facing…
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7 June
How FMCG retailers are personalising our supermarkets
Sometimes, the world seems to just turn too quickly; work projects pile up, kids’ schedules get too hectic – even…
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7 June
Offering frictionless delivery is key to winning over millennials
Driven by the rise of online shopping and the modern on-demand lifestyle, millennials now expect their customer journey to be…
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6 June
Developing sustainable retail brands with employee engagement
When it comes to sustainability, some brands are way ahead of the game. Others, however, are certainly falling behind. There…
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5 June
Personalisation and its role in retail
In order to encourage footfall and, by extension sales, retail stores are having to work twice as hard to stand…
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4 June
The foundations of a successful retail marketing campaign
We all know that in-depth market research is an opportunity to find out exactly what your customers want, as well…
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3 June
Why retailers should add automation to their contact centres
In the face of a struggling UK high street, retailers need to do whatever they can to boost sales and…
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May- 2019 -30 May
4 click-and-collect mistakes all retailers need to avoid
When it comes to high street retail, offering click-and-collect can have a monumental effect on a business’ overall customer experience.…
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29 May
Payments: the key to personalisation in retail
Retailers are cost-cutting, trialling customer policies and experimenting with tech such as smart mirrors in the aim of securing their…
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