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Maintaining a sense of balance in the omnichannel

Marketers often face a challenge when balancing their use of online and offline channels. If one is much heavier than…

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A sustainable Christmas is coming to town

We are all reminded that the holiday season is approaching with a flurry of Christmas adverts encouraging us all to…

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How online retailers can reduce the impact of festive returns

Peak season is just around the corner and this year more than a quarter (28%) of UK shoppers expect to…

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How can social media be used to build customer loyalty?

The UK’s high street retailers are continuing to struggle – in September 2019 analysts recorded the highest net closure rate…

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Why electric car charging is a problem retailers must solve in 2020

“Will there be parking?” was the problem which out-of-town shopping solved for customers in the 1990s and 2000s.  “Will there…

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How AI can help implement a quick and seamless shopping experience

Earlier this year, Sainsbury’s announced it was in talks with Uber Eats to launch a grocery delivery service. Whilst most…

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What retailers can learn from Europe’s top performers about transformation

With e-commerce being the fastest growing segment of the retail market in Europe and North America, it would be natural…

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Mothercare: what was its formula for failure?

Last week it was announced that Mothercare, a constant of the British high street for over 50 years, had become…

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Is Boris sticking two fingers up at the Treasury Select Committee on Business Rates?

The worst fears from those who have read and welcomed the recent Treasury Select Committee report into business rates- that…

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How to avoid profit loss by keeping your retail store up to date

In the store many actions are taken just because management likes to do them a certain way. “If it ain’t…

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