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Analysis
The evolution of customer care
We live in an increasingly digital world. Throughout the day, consumers use multiple devices and channels to communicate with, and…
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Supermarkets
Aldi reclaims title of ‘nation’s favourite supermarket’ in satisfaction survey
Aldi has been rated the nation’s favourite in-store supermarket in Which?’s annual best and worst supermarket satisfaction survey. Customers were…
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Clothing & Shoes
Levi’s reports ‘strongest revenue year for more than a decade’
Levi Strauss & Co has announced its ‘strongest revenue year for more than a decade’, in its report for the…
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Advice
Five ways paid search can help retailers maximise sales events
Accounting for an estimated £8bn sales in 2017, Black Friday is a firm fixture on the retail calendar, even stealing…
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Technology
Retailers risk breaking GDPR by using consumer messaging apps
The majority of the UK’s leading retail chains are at risk of a data protection crisis, according to research published…
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Government
Poundland Christmas Elf campaign banned by ASA
The Advertising Standards Authority (ASA) has banned Poundland’s ‘Elf Behaving Badly’ campaign following the numerous complaints it received. The…
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Advice
Popping Off? The pop-up shop looks set for a revival in 2018
While some of the UK’s favourite brands experienced a dip in footfall and an increase in online sales over the…
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Economy
Consumer spending grows 3.9% in January
Consumer spending increased 3.9% in January, partially driven by price increases that continued to drive uplifts in ‘essential’ spending. That…
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Clothing & Shoes
New Look like-for-like sales drop almost 11%
Clothing retailer New Look has posted poor results for the 39 week period ending 23 December 2017, with a decrease…
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