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Skills crisis to cost UK retail £23.3bn, study finds
The research suggests with 75% of retail managers stating that older employees hold the bulk of critical technical expertise, the sector risks a major knowledge drain without urgent intervention
The UK retail sector is grappling with another “severe skills crisis”, with businesses losing an estimated £23.3bn due to inefficiencies caused by undertrained employees, according to new research from Flip, the frontline employee app.
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