Are salary increases the only way to keep retail staff happy?
Retail Sector talks to Martin Smethurst, chief customer officer at VoCoVo, about what retailers can do to keep their staff happy outside of pay increases, and how technology can aid this endeavour

In the past few weeks a number of retailers including B&Q and Currys have announced that they will be increasing staff pay. In the case of B&Q it is raising its UK minimum hourly rate to £12.71 per hour, above the National Minimum Wage which is increasing to £12.21 per hour on 1 April.