Ocado customers missing Christmas items amid warehouse malfunction

Hundreds of Ocado orders have been delivered with missing items after a malfunction at one of its Customer Fulfilment Centre’s (CFC).

Some customers said their orders were missing chilled and frozen products, with others claiming to be without dozens of items, according to reports from Mail Online.

It is understood that the issues took place at the online supermarket’s Erith CFC, which processes around 200,000 orders per week.

An Ocado spokesperson told Mail Online: “We are aware that a small proportion of orders were not delivered as expected. This does not meet our usual high standards and we understand the inconvenience this will have caused, especially at this time of year. We are proactively reaching out to apologise to those affected.”

Ocado is not the only supermarket which has experienced issues with online deliveries in the run up to Christmas.

Morrisons is offering its More Card loyalty members 10% off their whole shop today as an apology for a glitch on Monday that left thousands of customers unable to access exclusive member pricing.