H&M makes U-turn over in-store return fee
The retailer has now updated its website stating that “there will be no return fee for any parcels returned in store”
H&M has recently decided not to charge customers a processing fee of £1.99 for online returns made in store, according to the BBC.
Last week it was reported that customers were to pay the fee in order to return parcels both in store and online.
Now, the retailer has updated its website stating that “there will be no return fee for any parcels returned in store.”
However, non-H&M members who return items online will still have to face the £1.99 fee, which will be deducted from the refund.
H&M is not the only retailer to have introduced return fees to its customers. Zara, Boohoo, Uniqlo and Next already charge for online returns.
A spokesperson from H&M told the BBC that the information displayed on the website was “inaccurate” and has since been amended.
H&M has been contacted for comment.
