John Lewis Partnership chief customer officer steps down

John Lewis Partnership’s (JLP) chief customer officer Charlotte Lock is to step down from her role after three years.

Lock, who joined JLP back in March 2022 from the Co-op where she was director of Data, Loyalty and Digital Products, is said to be stepping down in order to pursue a “personal passion project”.

At JLP she oversaw customer strategy, propositions, brand, marketing, channels, CX, digital product, store development and VM, martech and loyalty.

She was also previously the director of youth strategy at BBC sport and had also spent time at supermarket giant Asda.

In a post to Linkedin announcing her departure, Lock said: After three intense, rewarding and super-fun years, I am leaving JLP for a role which is a personal passion (more on that in a later post!).

“For now I want to thank the talented JLP Customer team, fellow partners (past and present) and agencies for your friendship and support over the years. It’s been a privilege and I’m so proud of all we have achieved together. I wish you all every success and happiness.”